Log a Maintenance Issue
Welcome to Alwyne Estates Property Management portal. Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.
Email your maintenance issue here
If your emergency is out of office hours (9am - 6pm weekdays and 10am - 4pm Saturdays) please email firstname.lastname@example.org which is available to contact at all times. This will alert our team who can react quickly and efficiently. If for any reason you do not receive a reply, please contact the suitable tradesman directly from the list below. Please note that using unauthorised trades will be at your own expense.
With any issue we require landlord approval prior to processing the maintenance job. This may take up to five working days from when you log a request. Once your landlord approves the job request, a quote (sometimes more than one) will be obtained from the appropriate supplier/contractor, in most cases this may require a home visit. Once approved, your maintenance issue will be categorised within the priority status outlined below and dealt with accordingly.
Where the issue is caused by the action or inaction of the tenant, they may be expected to cover the cost of any associated invoices.
Please also be aware that if the property has a garden, you are responsible for the maintenance.
High Priority: 24 - 48 hours
- Substantial water leaks
- Security issue
- Broken window/glass
- Locked out
- Boiler issue- No Heating
- Boiler issue- No hot water
- Gas leak
- Power cut
Medium Priority: 4 - 5 Working Days
- Blocked drain
- Faulty electrical fixtures
- Faulty equipment
- Faulty plumbing issues
- Communal door
- Pest control
Low Priority: 10-15 Working Days
- Internal refurbishment
- Lightbulb fluorescent tube & fluorescent plugin bulbs
For more information contact the Property Management Team.
If you suspect a gas leak please contact the following helpline:
National Grid Gas Emergencies 0800 111 999 (This is a 24-hour emergency line)
Please go to the National Grid website for further details.
If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.
UK Power Network - power cut relating issues 0800 31 63 105 or 105
Please go to UK Power Network for more information.
Alwyne Email your maintenance issue here
Gas Engineer I Plumber: James Noone 07768 891 442Gas Engineer I Plumber: Loucas 07944 068515
Gas Boiler Engineer: N4 Gas 07957 270496
Roofer: Darren 07432 471328
Roofer: Thomas Gorham 07526 661 140
Electrician: Louis Leon 07831 216304
Electrician: Peter N4 Electrical 079089 21001
Electrician: Miri - Electricians 4 London 07581 458497
Pest Control: Jerome 07830 832210
Locksmith: North London Locksmiths 02088006041
Leave a message and someone from North London Locksmith will come back to you.
Locksmith: George 07810781247
Locksmith: John - A to Zee Lock and Key 02075619405